Refund Policy
At Irish Beekeeper, we want our customers to have a positive experience when purchasing our beekeeping equipment, supplies and related products. If you have an issue with an order, please contact us as soon as possible so that we can assist you.
1. Returns and Refunds
If you wish to return a product or request a refund, please contact us using the details below and provide your order number and details of the product concerned.
Email: james@irishbeekeeper.com
Phone: +353 86 600 5973
We will review your request and advise you of the next steps.
2. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
Where appropriate, we may request photographs or other information to help us assess the issue and arrange a suitable resolution.
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution.
3. Unwanted or Unused Products
Customers may request a return or refund within 7 days of receiving their order by contacting Irish Beekeeper and providing their order number and details of the product concerned.
Products must meet the applicable return conditions. Please contact us before sending any item back so we can provide the appropriate return instructions.
Certain products may not be eligible for return due to their nature or applicable legal requirements. We will advise you if this applies to your order.
4. Refunds
Where a refund has been approved, the refund will normally be made using the original payment method used for the purchase.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
5. Delivery Charges
Where a refund or return is approved, the treatment of delivery and return costs will depend on the reason for the return and applicable consumer rights.
If an item was supplied incorrectly or arrived damaged, please contact us before returning the product so that we can advise you on the appropriate process.
6. Products Returned Without Prior Contact
Please contact us before sending a product back. This allows us to identify your order and provide you with the correct return instructions.
7. Consumer Rights
Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection legislation.
Your statutory consumer rights remain unaffected.
8. Contact Us
If you have any questions about our Refund Policy or an existing order, please contact:
Irish Beekeeper
Unit 3, Yawl Business Park, Millennium Court, Foxhole, Youghal, Co. Cork, P36 V296 Ireland
Phone: +353 86 600 5973
Email: james@irishbeekeeper.com